Main Job KJM

→ Review and develop services / products related to SPM.

→ Conduct periodic internal quality evaluations in all units in POLINEMA.

→ Reviewing and evaluating several processes.

A. Head of KJM

→ Planning KJM annual activities.

→ Coordinating all KJM activities.

→ Prepare a questionnaire instrument together with the team.

→ Verificating reports from each unit in KJM.

→ Being responsible for POLINEMA Quality Assurance System activities.

→ Reporting the results of KJM activities to the Director.

B. Secretary of KJM

→ Planning KJM annual activities together with the Head of the KJM.

→ Planning for the development of KJM internal HR quality and external HR related to SPM.

→ Coordinating the implementation of KJM activities together with the Head of KJM.

→ Coordinating and compiling institutional reports (Director's Annual Report, Audit Report)

→ Scheduling all KJM activities.

→ Compiling reports on KJM activities.

C. Document Control Unit

→ Developing SIM related to SPMI.

→ Innovating and monitoring services / products of all units in POLINEMA.

→ Making an annual report related to the development of SPMI services.

→ Documenting the results of activities.

D. Internal Audit Unit

→ Developing SIM related to SPMI.

→ Innovating and monitoring services / products of all units in POLINEMA.

→ Making an annual report related to the development of SPMI services.

→ Documenting the results of activities.

E. Customer StatifactionMeasurement Unit

→ Planning and doing process evaluations.

→ Forming a process evaluation team.

→ Preparing reports on the results of evaluation and analysis of the process.

→ Documenting the results of activities.

F. Administrative Staff of KJM

→ Assisting all activities carried out by KJM.

→ Assisting the Secretary in preparing activity reports.

→ Documenting every activity and KJM activity report.

→ Summarizing KJM activities.